Thank you forchoosing PAWOOF!
We are committed to delivering your order safely and quickly to you and your furry friend.
Please take a moment to read the following policy to understand our shipping practices and related terms.
Shipping Cost
Enjoy free local shipping for orders over HKD $300.
For orders below this amount, the applicable shipping fee will be automatically calculated and displayed at checkout.
Progress & Delivery
Orders are typically delivered within 3 – 5 business days.
(excluding weekends and public holidays)
Please note: Actual delivery times may vary due to weather conditions or delays caused by third-party couriers.
Order Shipment & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number, allowing you to monitor your package's delivery status in real time.
If you do not receive your package within the expected time frame, please check your tracking link first or contact us for assistance.
Damages & Issues
Please inspect your package within 48 hours of receipt.
If you receive a damaged, defective, or incorrect item, contact us immediately with your order number and photos of the issue. We will assess the situation and arrange a prompt resolution.
Returns & Refunds
We offer a 7-dayreturn policy.
Returned items must be unused, in their original packaging, and with tags intact.
Return shipping fees are the responsibility of the customer and should be sent to the designated return address.
Once your return is approved, a full refund will be issued to your original payment method within 14 business days.
For more details, please refer to our [Refund Policy].
Contact Us
If you have any questions about shipping or need special arrangements, please do not hesitate to reach out to us at:
At PAWOOF, we treat every delivery with care — because every shipment carries happiness for your beloved pet.
