General FAQs
Q: Are the products safe for pets?
A: Yes! All ourproducts are specially formulated for pets,
made with natural plant-based ingredients that are gentle, safe, and free from harsh chemicals.
Q: Where are PAWOOF products made?
A: All our products are proudly manufactured in certified production facilities in Hong Kong.
Although local production costs are higher, we insist on "Made in Hong Kong" because we believe that locally
sourced ingredients and high-quality standards are the best way to meet thereal needs of pets living in our environment.
Q: Do your products undergo animal testing?
A: Absolutely not! We adhere firmly to a zero-cruelty (Cruelty-Free) policy.
None of our products are tested on animals, nor do they contain anyanimal-derived ingredients.
Q: How should I store the products?
A: Store in a cool, dry place away from direct sunlight, and refer to the product packaging for the recommended "Best Before" date.
Q: Are your products suitable for puppies?
A: Yes! Our gentle and non-irritating formula is perfectly safe for puppies with sensitive skin.
Q: Can dogs with sensitive skin use your products?
A: Yes, they can! Our natural plant-based formula is suitable for all skin types and safe for dogs with sensitive or delicate skin.
Q: What should I do if the product accidentally gets into my dog's eyes?
A: Rinse thoroughly with clean, room-temperature water.
If discomfort, redness, orswelling occurs, please consult your veterinarian immediately.
Q: What if my dog accidentally swallows the product?
A: Have your dog rinse its mouth with water and ensure there's no residue.
Our products use natural ingredients, so a small accidental ingestion should not cause harm,
but do avoid letting your pet eat/ drink the formula directly.
Q: Are your products safe for cats?
A: Yes, our formulas are safe for both dogs and cats.
Orders FAQs
Q: How can I track my order?
A: If you placed your order through the official PAWOOF website,
you will receive a confirmation email containing a tracking link and shipping details.
Q: Does PAWOOF ship internationally?
A: Yes, we do! If your country or region doesn't appear in the address options at checkout,
please contact our support team for assistance.
Q: Can I modify orcancel my order?
A: Please contact us as soon as possible if you need to change or cancel your order.
However, once an order has been fulfilled or shipped, we're unable to make further changes.
Q: Do you accept returns or exchanges?
A: If you purchased directly from our official website,
please refer to our Return & Exchange Policy for more information about eligibility and the process.
