Welcome to PAWOOF. By accessing or using our website, purchasing any products, or engaging with our services, you agree to be bound by the following Terms and Conditions (“Terms”).
Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, please do not use our website or services.
1. General Terms
1.1 Acceptance of Terms
By visiting or using this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms, our [Privacy Policy], and any additional terms or policies referenced herein.
If you are under the legal age of majority in your jurisdiction, you must obtain permission from your parent or legal guardian before using this website.
1.2 Amendments
PAWOOF reserves the right to update, modify, or replace these Terms at any time without prior notice. The most recent version will always be available on this page.
Your continued use of the website following any changes constitutes your acceptance of the revised Terms.
2. Products and Services
2.1 Product Information
We strive to provide accurate and up-to-dateproduct descriptions on our website. However, we do not guarantee that all information, including product images, descriptions, prices, or availability,will be error-free, complete, or current.
PAWOOF reserves the right to correct any errors, inaccuracies, or omissions, and to modify or cancel orders at any time without prior notice.
2.2 Pricing and Payment
All prices are listed in Hong Kong Dollars (HKD),unless otherwise stated. For customers outside Hong Kong, conversions may be processed automatically in your local currency.
PAWOOF reserves the right to adjust prices at any time without notice.
We accept multiple payment methods, including credit cards and online payment services. By submitting an order, you authorize PAWOOF to charge the designated payment method for the full purchase amount.
2.3 Stock and Availability
All products are offered subject to availability. If an item you ordered becomes unavailable, we will notify you promptly and provide suitable alternatives or a refund option.
3. Orders, Shipping, and Delivery
3.1 Order Confirmation
Upon placing an order, you will receive an order acknowledgment email. This email only confirms that we have received your order— it does not constitute acceptance.
PAWOOF reserves the right to accept, refuse, or cancel any order at any timedue to stock limitations, payment issues, or other circumstances.
3.2 Shipping
Orders are typically processed within 1–2 business days after payment is confirmed. Estimated delivery times are:
- Hong Kong / Macau: 3–5 business days
- Other Asian regions: 5–7 business days
- Other international destinations: 7–14 business days
Please note: Delivery times may vary due to external factors such as weather, customs inspections, or logistics disruptions.
3.3 Transfer of Risk
All risk of loss or damage to goods transfers to the buyer once the package is handed over to the courier.
PAWOOF is not responsible for delays or losses beyond its control.
For full details, please refer to our [Shipping Policy].
4. Returns and Refunds
4.1 Return Conditions
If you are unsatisfied with your purchase, you may request a return within 7 days of receiving your order, provided that the item meets the following criteria:
- The product remains unused, unopened, and undamaged
- Original packaging and tags are intact
- A valid proof of purchase (receipt or order number) is provided
- Return shipping costs are borne by the customer
Unauthorized or unsolicited returns will not beaccepted.
4.2 Non-Returnable Items
Due to hygiene and safety reasons, the following items are non-returnable:
- Opened, used, or damaged products
- Customized or personalized items
- Promotional or sale items, and gift cards
- Perishable goods (e.g., food, plants, etc.)
If you are unsure whether an item is eligible for return, please contact us prior to purchase.
4.3 Refunds
Once your returned item has been received and inspected, eligible refunds will be processed within 14 business days via the original payment method.
Processing times by your bank or card issuer are outside of our control.
Please refer to our [Refund Policy] for complete details.
5. Website Use
5.1 Access License
PAWOOF grants you a limited, non-exclusive,non-transferable, and revocable license to access and use this website for personal, non-commercial purposes only.
You may not modify, reproduce, distribute, or resell any content from this website without prior written consent.
5.2 Prohibited Uses
You agree not to:
- Engage in unlawful, fraudulent, or harmful activities
- Upload, distribute, or transmit any viruses or malicious code
- Attempt to hack or gain unauthorized access to the website or its data
- Infringe on the intellectual property rights of others
PAWOOF reserves the right to suspend or terminate your access and pursue legal action in case of violations.
6. Privacy and Data Protection
Your privacy is important to us. All personal information collected will be handled in accordance with our [Privacy Policy].
PAWOOF does not sell, rent, or disclose customer information to third parties without legal basis or your explicit consent.
7. Limitation of Liability
To the fullest extent permitted by law, PAWOOF shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website, products, or third-party services.
In any event, PAWOOF's total liability shall not exceed the amount you actually paid for the product or service in question.
8. Intellectual Property
All website content, including but not limited totext, graphics, logos, trademarks, and layouts, is the property of PAWOOF CARES LIMITED or its licensors, and is protected by applicable intellectual property laws.
Any unauthorized use, reproduction, or distribution of such content is strictly prohibited.
9. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR).
Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
10. Termination
PAWOOF reserves the right to suspend or terminate your access to the website or services at any time without prior notice if you violate these Terms.
Any obligations incurred prior to termination shall survive.
11. Contact Us
If you have any questions about these Terms, please contact our customer support team at:
hello@pawoofhk.com
© 2025 PAWOOF CARES LIMITED
We are dedicated to honesty, transparency, and sustainable practices while caring for our beloved pets.
In case of discrepancies between the English and Chinese versions of these Terms, the English version shall prevail.
(Last Updated: 19 October 2025)
